Terms of Service
Last Updated: September 2026 | B2B Enterprise Agreement
1. Scope of Agreement
Emontrai provides an operational friction monitoring plug-in, Open API telemetry ingestion gateway, and executive dashboard services ("Services") exclusively under a B2B SaaS license. By deploying our JavaScript SDK or accessing the tenant management portal, your organization agrees to these Terms.
2. Zero-PII Commitment & Client Responsibility
Emontrai operates on a strict Zero Personally Identifiable Information (Zero-PII) architecture. The Client agrees to configure the SDK strictly in pseudonymous mode, ensuring that end-user employees are represented solely by random hashes or anonymized identifiers. Emontrai’s SDK is hardcoded to disregard form input contents, credentials, and payment data.
3. Telemetry Quota & Fair Use
Subscription tiers are provisioned with monthly event allowances (e.g., 500,000, 2,500,000, or custom enterprise volumes). Ingestion requests exceeding the licensed quota will be subject to fair throttling or automatic overage invoicing as defined in your enterprise master service agreement.
4. Uptime & Service Level Agreement (SLA)
Emontrai guarantees a 99.9% availability for the Ingestion Gateway API and Central AI Engine. The SDK includes a client-side circuit breaker ensuring that client web applications suffer zero performance impact in the unlikely event of network interruption.
5. Governing Law & Compliance
These Terms are governed by enterprise commercial laws and adhere strictly to international data handling regulations including the European Union General Data Protection Regulation (GDPR) and Indonesian Law No. 27 of 2022 on Personal Data Protection (UU PDP).